IZI
GovernanceMINALOC — Ministry of Local Government 3 min readUpdated Apr 2, 2026

Register a governance complaint with MINALOC through MBAZA

Send a governance-related complaint to MINALOC and track the response from your dashboard.

MBAZA is the citizen feedback channel for local government. Use it to raise service-delivery or governance concerns and receive a tracked response.
Service fees

Free of charge.

Toll-free

9099

Contact number

+250 252 582 227

Official service link

minaloc.gov.rw

Before you apply

First response within 5 working days. Online through MBAZA, or at your sector office.

Check this list first — most rejected requests lose both the fee and the applicant's time.

Eligibility

  • Any resident of Rwanda with a valid phone number.
  • The complaint must concern a local-government service or official duty.
  • The same complaint should not already be open under another tracking code.

Documents to prepare

  • A written description of the issue (dates, place, sector and district).
  • Any supporting evidence: photos, letters or receipts (PDF/JPEG, under 10 MB).

Why requests get rejected

  • Complaints without a district and sector — they cannot be routed.
  • Anonymous submissions with no reachable phone number.
  • Files above 10 MB or in unsupported formats.
On this page
  1. Before you apply
  2. 1. Prepare your complaint
  3. 2. Submit through MBAZA

How to request this service

2 steps

  1. Prepare your complaint

    Write a clear subject and short description. Include names of institutions or officials only when relevant.

    Attach supporting documents (photos, letters) as PDF or JPEG. Each file must be under 10 MB.

    Illustration of the step: Prepare your complaint
    Sign in to the portal with the account registered in your own names.

  2. Submit through MBAZA

    Open Governance > MBAZA complaint. Select the district and sector the complaint concerns.

    Paste your description, attach documents, and click Submit. You will receive a tracking code IZI-MBAZA-TRK by SMS.

    Illustration of the step: Submit through MBAZA
    Attach every required document as a clear PDF or photo under 10 MB.

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Branches & offices

Where to walk in for Ministry of Local Government.

See institution page →

  • MINALOC Headquarters

    KN 3 Rd, Kigali City

  • Kigali City One Stop Center

    Nyarugenge District Office

  • Northern Province Coordination

    Musanze District HQ

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